Category Archives: Jobs at Howard’s

Good things at Howard’s: Hiring on both the Customer Service and Operations Team

We are hiring at Howard’s!

We posted our current job openings on Craig’sList (http://yakima.craigslist.org/csr/5275801910.html). Currently we have two full-time customer service positions open, one part-time customer service position open, and one operations team member position open.

If you are interested in the position please apply through the Craig’s List Ad and change the subject line to “I’m Howard’s Material!” This lets us know you are not a robot.

Good luck!Howard's Medical

Come join our team in operations!

Looking to be part of an amazing team? We’d love to have you join Howard’s Medical!

Mission:

● “To enhance the quality of life for the community of Central Washington by providing high-quality home medical equipment and supplies with a compassionate touch.”

Primary Responsibilities Include:
• Fixing and clean broken inventory
• Work hand-in-hand with other team members helping them with their jobs
• Help the outside of Howard’s look as great as possible
Secondary Responsibilities Include:
• Must have basic computer skills, determines the best method for fixing items
• Resolves patient complaints by identifying problems and coordinating appropriate corrective action
• Keep an orderly delivery vehicle, must be able to efficiently load and unload van and setup equipment in patient’s homes
• Must be prompt, courteous, and be able to emphasize customer-service making our customers fell they are the most important delivery you do every time
Hours:
● Flexible (40 hours/week)

Compensation:
● Hourly $10-12/hr.  401k, and spiffs are available.
Once through the probationary period (3-months), other benefits are available too if you perform beyond company standards.
● Up to $30/month at a local gym reimbursement if you work out at least 12+ times a month. Other spiffs can be added to this list as well.

Requirements:

● Pass background and drug check prior to first day on the job.  Must be at-least 18-years old with high school degree.

Qualifications:
• Must be flexible, dependable, maintain positive attitude, and have the ability to solve problems
• Will adhere to company manual and not use any illegal drugs, consume alcohol or smoke on the job, must pass complete background check
• Must be 18 years of age or older, pass background check and drug-test, and be able to lift at-least fifty pounds

Once you master your current tasks and job, you will be eligible for promotion within the company.  We have had three current team members start in this position and be promoted within our company. THIS IS NOT A DEAD-END-JOB!

***If you are interested in this job, please respond to our Craig’s List advertisement with a copy of your resume.  In the subject heading of the email, please change it to “Attn: Mr. Ferguson” this will let me know you are not a “bot”.  If you do not do this, we will not look at your application.  Once you do this, we will email you 6-8 email questions for you to answer and email back to us.  This helps us go through the hundred or so emails to see who we should interview.  Trust us, it is a fun exercise unless you don’t like to think.

Also, do not stop by our store and drop off your resume UNLESS you have current DME (durable medical equipment) experience in the last 36-months, then this okay. In these cases still submit your resume via email so we can email you back the questions. Last if you don’t have a resume, we are going to recommend you build one so you can apply to be part of an amazing team.***

If you missed the link, here it is again!

http://yakima.craigslist.org/lab/5132420741.html

What do you look for in an oxygen provider in the Yakima Valley?

This is our standard concentrator for home use by Philips Respironics.
This is our standard concentrator for home use by Philips Respironics.

As I touched on last week in my MedTrade blog, the medical supply world is changing at the pace of a bullet. We are currently hiring two new team members here at Howard’s this week (click to apply) and I love talking to potential team members for our team. We have an intensive interview process to join our team. For someone to join our team, he/she must go through five different interviews! Unfortunately this makes it slower for us to hire, especially when we need bodies immediately to help answer the phone. The good news is when we do hire someone, we end up with team members that stay at Howard’s for the long haul.

Yesterday while interviewing a potential new team member who had also interviewed at one of our competitors, she mentioned to me that our competitor does not do 24-hour oxygen patients, only nocturnal. I want to lay our cards on the table here to bring you into the world of leading a DME. If you or a family member is an oxygen patient, the store that supplies the medical supply is reimbursed anywhere between $90-210/month for the base concentrator depending on insurance and allowable. This base fee ONLY covers the concentrator which is the machine that makes oxygen in your home.

For our patients that only need oxygen at night (we call these patients nocturnal use only), this is all he/she needs. However, over time, most patients move into a category where they need oxygen 24/7 and in these instances also need portable oxygen if they go to church, to the store, or do anything out of the house. For these patients they would need either a portable oxygen concentrator (battery operated poc, see picture below) or aluminum tanks to run their errands.

All insurances also reimburse for portable oxygen. There is a major problem though and this should concern everyone in the industry: PORTALBE OXYGEN IS ONLY REINBURSED AT BETWEEN $25-60/MONTH!

The reason I write this in all caps is the reimbursement for portable is below almost all supplier’s cost. The way companies like Howard’s and other respiratory providers stay in business is we make a higher profit on the home concentrator unit which makes up for our patients we lose money on with our POC’s and tanks. At Howard’s , we also emphasize efficiency and try to predict which patients needs oxygen ahead of time. Last, we also go the extra mile with a lot of patients until they learn how to use their oxygen efficiently. We had one patient two years in a row need emergency oxygen delivered to their house on Easter. We waived the emergency charge because this was a planning error but we wanted this patient to be able to attend their local family gathering.

We carry three different kinds of POC's as well as aluminum tanks.  Call us to talk about which kind of portable option is best for you and your lifestyle.
We carry three different kinds of POC’s as well as aluminum tanks. Call us to talk about which kind of portable option is best for you and your lifestyle.

Here are a few things you need to know about home and portable oxygen:

  1. Even if you only need nocturnal oxygen, make sure your supplier you work with does both nocturnal as well as portable oxygen. Even if you are nocturnal use now, there may be a day in the future when you need 24/7 service and you need to make sure your supplier can take care of your needs.
  2. Make sure your supplier has a respiratory therapist on staff. Some suppliers make you call into a RT out of the area and do a phone consultation. Howard’s has two RT’s on staff and sometimes one needs more than a phone consultation and a RT needs to listen to breathing sounds and report back to your physician.
  3. Make sure your oxygen company has a 24/7 number they attend to after hours. We do! Even test it (preferably at 10pm and not 2am) to see if they actually answer the phone like they say they will. If you do this, tell them you read my blog as I or one of my team members will be picking up the phone.

Erik at Howard’s

509-654-9899

Looking for an operations team member

We have a job opening at Howard’s!

Objective:

● Serve the customers of Howard’s Medical Supply by offering superior customer service and top quality medical supplies.

Qualifications:
• Must be flexible, dependable, and have the ability to solve problems while on the go
• Communicate effectively with seniors, people of all ages and coworkers, smile and make people feel welcome; be willing to “go the extra mile”
• Must be competent with use of computers, email, and internet.
Responsibilities Include:
• Cleans and repair dirty equipment that comes back from rentals (estimate 20 hrs/week)
• Processes telephone orders by preparing patient paperwork
• Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel
• Schedule appointments
• Helps load delivery vehicles in the warehouse picking orders
• Keeping an orderly warehouse
• Work as delivery technician delivering oxygen, hospital beds, wheelchairs and other medical equipment directly to patient’s home explaining how to use equipment (estimate 15 hrs/week) and be on-call on average one out of every 4-6 weeks (depending on the number of technicians we have on staff)
Education and/or experience:
• No experience necessary but recommended. Must be at least 18 years of age or older and be able to lift 50 pounds with valid driver’s license.
Compensation:

• 401k, Profit Sharing, Fitness Membership
Hours:

● Flexible (30-40 hours/week) depending on customer traffic Monday-Friday. Work one Saturday whenever on-call each month.

*** If you are interested in this position please put Attn: Mr. Ferguson in the subject line. This way we know you are not a robot. If you do not have a resume or don’t know how to use email, Howard’s is not the right place for you to work because we love using technology at Howard’s! Last, when you send your email to us with your resume, we will email you back a few questions. You will have 48 hours to respond to these questions and from this, it will decide whether or not we call you or not for an interview.***

If this is something you are interested in, email your resume to “chad” “at” “howardsmedical” dot com.

We will be taking applications through February 28th.  If you see this post after that, feel free to email us your resume anyway as we always keep these on file if another job ever opens up.

Customer Service Team Position

We are excited to have two team openings for our CSR team.  Here is the job description.  If you are interested send an email to openings@howardsmedical.com. Please read the full job description so you don’t end up in our spam folder.

Mission Statement
“To enhance the quality of life for the community of Central Washington by providing high-quality home medical equipment and supplies with a compassionate touch.”

Job: Looking for two people to join the family-based atmosphere of Howard’s Medical in our customer service team. Primary job would be answering phones, inputting faxes, helping walk-in traffic with items such as walkers, wheelchairs, cpap supplies, and light pre-fabricated orthodics. One of the two new positions would also be trained in inventory ordering and receiving. This is an entry level position in a growing company with locations in both Yakima and Selah.

Qualifications:
• Must be flexible, dependable, and have the ability to solve problems
• Communicate effectively with seniors and people of all ages, smile and make people feel welcome
• Have an ability to use computers, the internet, and Microsoft Office
• Must be able to make decisions and be a leader
• Must know basic math, grammar and problem solving skills
• Must have a high school degree
• Must pass a background and drug test

Responsibilities Include:
• Understanding and empathy to our customers.
• Continuously learn new skills
• Fitting of medical equipment
• Will adhere to company manual and not use any illegal drugs or smoke on the job
• Open or close the medical supply nightly
• Count money accurately
• Determines the best method for providing services by knowing what is and what is not covered by insurances
• Responds to telephone inquiries and orders from homecare patients, doctors and referral sources
• Complies with an adheres to all regulatory compliance areas, policies and procedures and “Best Practices”
• Resolves patient complaints by identifying problems and coordinating appropriate corrective action
• Limited marketing on phone, writing, deliveries, and some directly to adult homes, hospices, and doctors
• Variety of other day-to-day requirements to include filing, keeping area’s organized, etc.
• Some lifting required
• Coordinates the delivery and pick-up of equipment, supplies and services with appropriate personnel
• Keeping a clean showroom
• You must communicate clearly with customers as well as manual dexterity for filing purposes.

Hours:
● Part-time, mostly fixed (30-35 hours/week) depending on customer traffic; will average 2 Saturdays/month (9:45am-3pm).

Compensation:

● Varies depending on qualifications. $9.50-12/hr. Health club, dental, and 401k benefits. There are certain commissions regarding on-the-job performance that can add an extra $1-3/hr depending on job performance.

There are multiple jobs within Howard’s and many people have been promoted from customer service so this in no way is a “dead-end” job. We also love working with students for a few years because we realize students make for great team members while going to school.

If you are interested in this job, please respond back to this posting with your resume and we will email you several introductory questions. We are looking for the right team member as much as you are looking for the perfect company to work for.

Last, in the subject of the email please write: Attention Mr. Holland. This lets us know you are not a robot.

  • Principals only. Recruiters, please don’t contact this job poster.
  • do NOT contact us with unsolicited services or offers

Yakima Jobs for Pharmaceutical Reps: Sales Manager at Howard’s

Enjoy and exciting Sales Manager career at Howard’s Medical Supply

Objective: 

●          Serve the customers of Howard’s Drug and Medical Supply by offering superior customer service and top quality medical supplies.

 Qualifications: 

•           Must be flexible, dependable, and have the ability to solve problems while on the go

•           Communicate effectively with seniors, people of all ages and coworkers, smile and make people feel welcome; be willing to “go the extra mile”

•           Must be competent with use of computers, email, the internet, Bonafide/Brightree/Encore, and Microsoft Office (especially Outlook and Excel)

Responsibilities Include:

•           Responds to telephone inquiries and orders from homecare patients, doctors and referral sources as well as follow-up phone calls and letters

•           Determines the best method for providing services

•           Processes telephone orders by preparing patient paperwork

•           Fitting of some medical equipment/especially wheelchairs

•           Complies with and adheres to all regulatory compliance areas, policies and procedures and Medicare “best practices”

•           Resolves patient complaints by identifying problems and coordinating appropriate corrective action

•           Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel

•           Primary person to oversee all out-of-store, hospital, doctor and respiratory marketing

•           Schedule appointments

•           Act as go-to persons for billing paperwork claims that go to doctor’s offices

•           Educates physicians, hospital personnel, home health agencies and other traditional referral sources on contracted partner’s policies and procedures

•           Knowledge of  billing LCD’s of what is covered and not covered by certain 3rd party insurances, Medicare, and especially DSHS

•           Variety of other day-to-day requirements

Education and/or experience:

•           Education or experience equivalent to a college degree is required and life experience

Compensation:

•           Salary at $30,000/year + monthly performance-based commission of $500-$3,000 depending on sales

•           Health insurance is provided as well as vision and dental

Hours:

●          Flexible (40+ hours/week) depending on customer traffic Monday-Friday.  Hours will include an occasional Saturday.

 

Contact:

 

Erik Mickelson
Manager
Howard’s Medical LLC.
Phone 509-654-9899
Direct 509-834-7411
Cell 509-833-5951

Yakima Sales Manager Jobs

Enjoy and exciting Sales Manager career at Howard’s Medical Supply

Objective: 

●          Serve the customers of Howard’s Drug and Medical Supply by offering superior customer service and top quality medical supplies.

 Qualifications: 

•           Must be flexible, dependable, and have the ability to solve problems while on the go

•           Communicate effectively with seniors, people of all ages and coworkers, smile and make people feel welcome; be willing to “go the extra mile”

•           Must be competent with use of computers, email, the internet, Bonafide/Brightree/Encore, and Microsoft Office (especially Outlook and Excel)

Responsibilities Include:

•           Responds to telephone inquiries and orders from homecare patients, doctors and referral sources as well as follow-up phone calls and letters

•           Determines the best method for providing services

•           Processes telephone orders by preparing patient paperwork

•           Fitting of some medical equipment/especially wheelchairs

•           Complies with and adheres to all regulatory compliance areas, policies and procedures and Medicare “best practices”

•           Resolves patient complaints by identifying problems and coordinating appropriate corrective action

•           Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel

•           Primary person to oversee all out-of-store, hospital, doctor and respiratory marketing

•           Schedule appointments

•           Act as go-to persons for billing paperwork claims that go to doctor’s offices

•           Educates physicians, hospital personnel, home health agencies and other traditional referral sources on contracted partner’s policies and procedures

•           Knowledge of  billing LCD’s of what is covered and not covered by certain 3rd party insurances, Medicare, and especially DSHS

•           Variety of other day-to-day requirements

Education and/or experience:

•           Education or experience equivalent to a college degree is required and life experience

Compensation:

•           Salary at $30,000/year + monthly performance-based commission of $500-$3,000 depending on sales

•           Health insurance is provided as well as vision and dental

Hours:

●          Flexible (40+ hours/week) depending on customer traffic Monday-Friday.  Hours will include an occasional Saturday.

 

Erik Mickelson
Manager
Howard’s Medical LLC.
Phone 509-654-9899
Direct 509-834-7411
Cell 509-833-5951

Yakima Medicare Billing Jobs: Howard’s Medicare Supply

Yakima Medicare Billing Jobs:  Medicare Billing at Howard’s

Medicare Billing Job Description

Objective:

●     Serve the customers of Howard’s Medicare Supply by offering superior customer service and top quality Medicare supplies. Looking for a Medicare DME (durable Medicare equipment) Medicare Billing specialist.

Qualifications:

  • Must have at least two years of Medicare billing experience.
  • Premium is placed on having previous durable Medicare billing experience of both Medicare and DSHS.
  • Must have good computer skills with Excel and Word.

Responsibilities Include:

  • Knowing what is and what is not covered by insurances
  • Knowing what modifiers need to be used for all hcpcs on durable Medicare claims
  • Responds to telephone inquiries and orders from homecare patients, doctors and referral sources
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and “Best Practices”
  • Resolves patient complaints by identifying problems and coordinating appropriate corrective action
  • Must be dependable, and have the ability to solve problems
  • Communicate effectively with seniors and people of all ages, smile and make people feel welcome
  • Have an ability to use computers, the internet, and Microsoft Office and Excel
  • Will adhere to company manual and not use any illegal drugs or smoke on the job
  • Must be able to know which Medicare supplies (hcpcs) and icd-9’s are covered.
  • Must have at least two years of Medicare billing experience.
  • Demonstrates expert knowledge of Medicare/Medicaid coverage rules.
  • Demonstrates expert knowledge of Medicare/Medicaid documentation requirements.
  • Demonstrates the ability to teach and implement Medicare/Medicaid rules and guidelines
  • Responds promptly to customer needs and meets commitments.
  • Gathers patient insurance information and determines billing process based on insurance information.
  • Accurately codes products and services using HCPC codes per Medicare/Medicaid guidelines.
  • Enters and submits claims for products and services to Medicare, Medicaid, and/or Third Party insurances.
  • Generates weekly claim batches and submits these to Medicare, Medicaid and Third Party insurances in a timely manner.
  • Accurately posts payments to patient accounts.
  • Process deposits and monitor A/R.
  • Process all rejected claims and resubmits to Medicare, Medicaid or Third Party insurances as appropriate.
  • Keeps current with all changes/updates to Medicare/Medicaid policies and guidelines.
  • Educates pharmacy staff regarding the changes in Medicare/Medicaid policies and guideline
  • Applies knowledge of practice procedures to respond to incoming correspondence and documents.
  • Prints and reviews daily billing statements to ensure correct charges, dates and appropriate notations, and prepare statements for mailing.
  • Corrects billing statement discrepancies on computer, and reprints as needed.
  • Redirects projects/claims that are out of his/her realm of knowledge to the supervisor in a timely manner.
  • Scan and file all related billing statements and documentation as assigned.
  • Answers multi-line telephone, takes accurate messages, screens and directs telephone calls and provide general information in a professional manner.
  • Effectively organizes and manages all past-due accounts to decrease DSO. Reports to supervisor any problem accounts in a timely manner.
  • Keeps all company and patient information confidential and releases information only in accordance with established policies and procedures.
  • Demonstrates effective decision making skills.
  • General appearance of employee’s work area is kept neat and orderly.
  • Possesses, applies and demonstrates proficiency in the necessary common and technical knowledge required for the position.
  • Produces neat, thorough and accurate work.
  • Follows Company’s policies and procedures.
  • Works effectively with given workload to successfully meet stated deadlines.

Hours:

●     Full-time

Compensation:

●     $30-40,000 with health, vision, and dental benefits depending on experience

 If interested email resume to erik@howardsdrug.com, drop off resume to our 1101 N 16th Ave. location in Yakima, or fax to 834-7414.

Yakima Medical Billing Jobs: Howard’s Medical Supply

Yakima Medical Billing Jobs:  Medicare Billing at Howard’s

Medicare Billing Job Description

Objective:

●     Serve the customers of Howard’s Medical Supply by offering superior customer service and top quality medical supplies. Looking for a Medicare DME (durable medical equipment) Medical Billing specialist.

Qualifications:

  • Must have at least two years of medical billing experience.
  • Premium is placed on having previous durable medical billing experience of both Medicare and DSHS.
  • Must have good computer skills with Excel and Word.

Responsibilities Include:

  • Knowing what is and what is not covered by insurances
  • Knowing what modifiers need to be used for all hcpcs on durable medical claims
  • Responds to telephone inquiries and orders from homecare patients, doctors and referral sources
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and “Best Practices”
  • Resolves patient complaints by identifying problems and coordinating appropriate corrective action
  • Must be dependable, and have the ability to solve problems
  • Communicate effectively with seniors and people of all ages, smile and make people feel welcome
  • Have an ability to use computers, the internet, and Microsoft Office and Excel
  • Will adhere to company manual and not use any illegal drugs or smoke on the job
  • Must be able to know which medical supplies (hcpcs) and icd-9’s are covered.
  • Must have at least two years of medical billing experience.
  • Demonstrates expert knowledge of Medicare/Medicaid coverage rules.
  • Demonstrates expert knowledge of Medicare/Medicaid documentation requirements.
  • Demonstrates the ability to teach and implement Medicare/Medicaid rules and guidelines
  • Responds promptly to customer needs and meets commitments.
  • Gathers patient insurance information and determines billing process based on insurance information.
  • Accurately codes products and services using HCPC codes per Medicare/Medicaid guidelines.
  • Enters and submits claims for products and services to Medicare, Medicaid, and/or Third Party insurances.
  • Generates weekly claim batches and submits these to Medicare, Medicaid and Third Party insurances in a timely manner.
  • Accurately posts payments to patient accounts.
  • Process deposits and monitor A/R.
  • Process all rejected claims and resubmits to Medicare, Medicaid or Third Party insurances as appropriate.
  • Keeps current with all changes/updates to Medicare/Medicaid policies and guidelines.
  • Educates pharmacy staff regarding the changes in Medicare/Medicaid policies and guideline
  • Applies knowledge of practice procedures to respond to incoming correspondence and documents.
  • Prints and reviews daily billing statements to ensure correct charges, dates and appropriate notations, and prepare statements for mailing.
  • Corrects billing statement discrepancies on computer, and reprints as needed.
  • Redirects projects/claims that are out of his/her realm of knowledge to the supervisor in a timely manner.
  • Scan and file all related billing statements and documentation as assigned.
  • Answers multi-line telephone, takes accurate messages, screens and directs telephone calls and provide general information in a professional manner.
  • Effectively organizes and manages all past-due accounts to decrease DSO. Reports to supervisor any problem accounts in a timely manner.
  • Keeps all company and patient information confidential and releases information only in accordance with established policies and procedures.
  • Demonstrates effective decision making skills.
  • General appearance of employee’s work area is kept neat and orderly.
  • Possesses, applies and demonstrates proficiency in the necessary common and technical knowledge required for the position.
  • Produces neat, thorough and accurate work.
  • Follows Company’s policies and procedures.
  • Works effectively with given workload to successfully meet stated deadlines.

Hours:

●     Full-time

Compensation:

●     $30-40,000 with health, vision, and dental benefits depending on experience

 If interested email resume to erik@howardsdrug.com, drop off resume to our 1101 N 16th Ave. location in Yakima, or fax to 834-7414.