This article was in the Yakima Herald today and really bothers us because it violates a sense of trust even though it is another medical supplier in town. First, THIS WAS NOT A HOWARD’S CUSTOMER. I want to share with you a few thoughts I have gleaned from this:
1. The people doing this MUST be very familiar with the oxygen industry either working for the current medical supplier at one time or or another one at one time or another.
2. They must have had or known someone with inside knowledge of lists.
3. I’m 99.99 positive no Howard’s customers are involved because all of our lists are secured via several HIPPA approved methods.
If you are ever curious about a delivery, always call your local medical supply and ask them. In our case, we always call at least an hour in advance letting you know we are coming to your house to service your equipment. If you ever want to verify this, you can call our main phone number at 509-654-9899 and see if this is a scheduled visit. All of our delivery technicians also have official Howard’s name-tags, our delivery technicians all have business cards with their pictures on them, and most of our vehicles are marked with Howard’s logos (we have one new van that needs to be detailed and this will happen in the next month). Our hearts go out for the patients involved in this instance and the other local supplier that this happened to because this is a breach of trust.