Walkers, walkers and more walkers

In the sound of Bubba from Forrest Gump, “We’ve got pink walkers, zebra striped walkers, titanium walkers, four-wheeled walkers, two-wheeled folding walkers, walkers with seats, orange walkers, green walkers, black walkers, big-wheeled walkers, European walkers, bariatric walkers, small-wheeled walkers, junior walkers, walkers with deluxe seats, super-sturdy U-step walkers, walkers with cup holders, walkers that turn into wheelchairs and at least ten more.”

One of the funniest lines in the movie from Forrest Gump is when Bubba talks about all of the different ways you can prepare shrimp. I find myself thinking in this tone of voice when I look at all the walkers in our store. If you think of it though, if you want to get a walker, you don’t want some general  walker, you want the walker that is built for you and your own needs.  Insurance companies would love for everyone to have the generic aluminum folding walker because they are cheap and affordable.

Don’t get me wrong, the general run-of-the-mill aluminum folding walker is perfect for the patient that has just had a hip transplant and needs to use it for a few weeks until they get back on their feet.  It is also great for those that have a sprained ankle or sore knee and will quickly heal.  However for someone like my grandfather who will be using it the rest of their lives and want to be as mobile as they can be, a walker with large wheels and a seat is the best option for him.

Everyone is different and if you or a loved one needs mobility help to stay active, swing by one of our two locations and we would love to take you through test stroll of all of the walker options out there.

Because we have orange walkers, green walkers, blue walkers . . .

Customer Service Team Position

We are excited to have two team openings for our CSR team.  Here is the job description.  If you are interested send an email to openings@howardsmedical.com. Please read the full job description so you don’t end up in our spam folder.

Mission Statement
“To enhance the quality of life for the community of Central Washington by providing high-quality home medical equipment and supplies with a compassionate touch.”

Job: Looking for two people to join the family-based atmosphere of Howard’s Medical in our customer service team. Primary job would be answering phones, inputting faxes, helping walk-in traffic with items such as walkers, wheelchairs, cpap supplies, and light pre-fabricated orthodics. One of the two new positions would also be trained in inventory ordering and receiving. This is an entry level position in a growing company with locations in both Yakima and Selah.

Qualifications:
• Must be flexible, dependable, and have the ability to solve problems
• Communicate effectively with seniors and people of all ages, smile and make people feel welcome
• Have an ability to use computers, the internet, and Microsoft Office
• Must be able to make decisions and be a leader
• Must know basic math, grammar and problem solving skills
• Must have a high school degree
• Must pass a background and drug test

Responsibilities Include:
• Understanding and empathy to our customers.
• Continuously learn new skills
• Fitting of medical equipment
• Will adhere to company manual and not use any illegal drugs or smoke on the job
• Open or close the medical supply nightly
• Count money accurately
• Determines the best method for providing services by knowing what is and what is not covered by insurances
• Responds to telephone inquiries and orders from homecare patients, doctors and referral sources
• Complies with an adheres to all regulatory compliance areas, policies and procedures and “Best Practices”
• Resolves patient complaints by identifying problems and coordinating appropriate corrective action
• Limited marketing on phone, writing, deliveries, and some directly to adult homes, hospices, and doctors
• Variety of other day-to-day requirements to include filing, keeping area’s organized, etc.
• Some lifting required
• Coordinates the delivery and pick-up of equipment, supplies and services with appropriate personnel
• Keeping a clean showroom
• You must communicate clearly with customers as well as manual dexterity for filing purposes.

Hours:
● Part-time, mostly fixed (30-35 hours/week) depending on customer traffic; will average 2 Saturdays/month (9:45am-3pm).

Compensation:

● Varies depending on qualifications. $9.50-12/hr. Health club, dental, and 401k benefits. There are certain commissions regarding on-the-job performance that can add an extra $1-3/hr depending on job performance.

There are multiple jobs within Howard’s and many people have been promoted from customer service so this in no way is a “dead-end” job. We also love working with students for a few years because we realize students make for great team members while going to school.

If you are interested in this job, please respond back to this posting with your resume and we will email you several introductory questions. We are looking for the right team member as much as you are looking for the perfect company to work for.

Last, in the subject of the email please write: Attention Mr. Holland. This lets us know you are not a robot.

  • Principals only. Recruiters, please don’t contact this job poster.
  • do NOT contact us with unsolicited services or offers

Our mobility team

Not everyone has the luxury of walking and standing all day long.  At Howard’s, we have the largest rehab staff in the valley to help fit, fix, and delivery both manual and powered wheelchairs enabling our patients in their daily living activities. Our team members specialize in the latest insurance requirements and work with physical and occupational therapists as well as your primary physician.

I (Erik) achieved my ATP from Resna three years ago which is the certification one needs to be able to fit what is called group three power wheelchairs according to CMS (Medicare’s standards).  We added a second ATP to our staff (Daryl) this year and also added Aleah to work our documentation team.  In addition to our rehab team we also have our operations staff who fix our existing chairs and can even fabricate special modifications to wheelchairs.

Unfortunately, many wheelchairs are extremely difficult to get covered by insurances.  For some complex cases, we have had over fifty pages of documentation of quotes, chart notes, and therapy evaluations to get chairs covered by insurances.  This is why I am so thankful to have such a talented staff on our team.

Whether you are looking for just a standard wheelchair, a lightweight wheelchair, a bariatric wheelchair, power mobility, tilt-in-space, or a basic motorized scooter, make sure you have a team who will stand behind you ready to take care of you.

 If you or a loved one has mobility needs, give us a call at 654-9899 and let our family serve your family’s healthcare needs.

Howard’s Mission Statement

“To enhance the quality of life for the community of Central Washington by providing high quality home medical equipment and supplies with a compassionate touch.”

Instead of just posting our mission statement and throwing it on some of our literature, I thought I would share how we came to our statement because it is really at the core of who we are at Howard’s.

To enhance the quality of life—The home healthcare environment can sometime have a negative connotation. What we do and what it does is enhance life. We take lemons and make lemonade out of it.  Patients who used to be all but chair bound have the ability to get out of chairs they didn’t used to be able to because they have a lift chair to help them up. Grandparents who were all but confined to their homes can now watch their grandkids at sporting events with mobility devices such as scooters or walkers with seats.

The community of Central Washington—Everyone who works at Howard’s lives in Selah and Yakima and understands Selah and the Yakima Valley. Our Selah team leader lives in Selah. Our Yakima team leader lives in Yakima. Last week one of our vendors said, “You should start a medical supply in Seattle because you know what you are doing.” I/we have no aspirations to do anything on the west side of the mountains except vacation because we like the quality of life this valley has to offer. We take care of our community because they are our neighbors and one of the philosophies that drives us is doing to others as we would want them to do it to us. We are all about Central Washington!

High quality home medical equipment and supplies—It has been really hard to keep providing high quality home medical equipment when our insurances continue to drop our reimbursements year after year. We buy in large quantities to be able to pass on discounts to our customers. We also understand that if an item breaks because it is a lesser quality, it increases actual cost because our company stands behind our products so we buy higher end products than you will find drop-shipped on the internet. We are also after the lifetime customer which means we have equipment and supplies that I personally have used on my own family and stand behind.

With a compassionate touch—If we don’t offer compassion, we are just another store and what we are doing here is just a J-O-B.  Every person that walks into our store is someone’s mom, dad, son, daughter, or friend and we treat them that way.

As the team lead who started the medical supply over ten years ago, I stand behind our team of twenty-two team members. My cell phone number is on every delivery ticket, business card and receipt we give out. I’m not engulfed by phone calls because our team loves to take care of our customers 24-7-365 because our mission statement is not something we just made up, it is something we live.

Regards, Erik Mickelson