Customer Service Team Job Opening

Mission Statement
“To enhance the quality of life for the community of Central Washington by providing high quality home medical equipment and supplies with a compassionate touch.”

Qualifications:
• Must be flexible, dependable, and have the ability to solve problems
• Communicate effectively with seniors and people of all ages, smile and make people feel welcome
• Have an ability to use computers, the internet, and Microsoft Office
• Must be able to make decisions and be a leader
• Must know basic math, grammar and problem solving skills
• Must have a high school degree
• Must pass a background and drug test
Responsibilities Include:
• Understanding and empathy to our customers.
• Continuously learn new skills
• Fitting of medical equipment
• Will adhere to company manual and not use any illegal drugs or smoke on the job
• Open or close the medical supply nightly
• Count money accurately
• Determines the best method for providing services by knowing what is and what is not covered by insurances
• Responds to telephone inquiries and orders from homecare patients, doctors and referral sources
• Complies with an adheres to all regulatory compliance areas, policies and procedures and “Best Practices”
• Resolves patient complaints by identifying problems and coordinating appropriate corrective action
• Limited marketing on phone, writing, deliveries, and some directly to adult homes, hospices, and doctors
• Variety of other day-to-day requirements to include filing, keeping area’s organized, etc
• Some lifting required
• Coordinates the delivery and pick-up of equipment, supplies and services with appropriate personnel
• Keeping a clean showroom
• You must communicate clearly with customers as well as manual dexterity for filing purposes.
Hours:
● Part-time, mostly fixed (30 hours/week) depending on customer traffic; must be able to close the store nightly until 6:30pm and will average 3 Saturdays/month (9:45am-3pm).

Compensation:

● Varies depending on qualifications. $9.50-11/hr. Health club, dental, and 401k benefits. There are certain commissions regarding on-the-job performance that can add an extra $1-3/hr depending on job performance.

There are multiple jobs within Howard’s and many people have been promoted from customer service so this in no way is a “dead-end” job. We also love working with students for a few years because we realize students make for great team members while going to school.

If you are interested in this job, please respond back to this posting (jobs@howardsmedical.com) with your resume and we will email you five introductory questions. We are looking for the right team member as much as you are looking for the perfect company to work for.

Last, in the subject of the email please write: Attention Mr. Jaeger. This lets us know you are not a robot.

Day 1 at the ISS

I attended a full day seminar on measuring wheelchair seated posture and seating supports at the ISS (International Seating Symposium) in Vancouver B.C., Canada. There were people from all around the world. We began the class by discussing the proper terminology for angular measurements of someone sitting in a wheelchair. The purpose for this class was to try and standardize the language that is used in measuring someone’s posture in a seated position. If someone were to say that a patient was in a wheelchair with a hip angle of 40 degrees, how would that be interpreted? Would it be a sagittal rotation of 40 degrees, a frontal rotation of 40 degrees, or a transverse rotation of 40 degrees? In what direction is it rotated? Does the wheelchair have hips? There are many different ways this can be interpreted, which is why it is so important that a standardization of terminology and measurement be established so that there is an efficient method for communication among different people involved in the wheelchair process.

The term sagittal refers to a measurement of the patient from the side. If you are standing on a patients right side looking at them, and there head is tilted forward 20 degrees, then the measurement would be called a sagittal head angle of negative 20 degrees. The sagittal head angle is defined as: The angle of orientation of the head in the sagittal plane with respect to the horizontal, viewed from the side. There is also a transverse head angle, which would be the angle of orientation of the head as viewed from above. This can be demonstrated be turning your head from side to side, which is changing the transverse head angle. The final plane of orientation is the frontal plane. A deviation of the Frontal Head Angle can be demonstrated by tilting your head from side to side. By measuring all three angles, an accurate measurement of your heads position can be recorded.

Another key factor in measuring both angular and linear measurements of a patient is difference between relative and absolute dimensions. If I were to measure the relative angle between someone’s trunk and thighs, I would take a device called a goniometer and align one arm of it along the line from the lateral lower neck point, which is the center of the pivot of the head, to the Lateral hip center point (center of rotation), and the other arm of the goniometer from the lateral hip center point to the lateral femoral condyle (part of the knee) and I would read to angle displayed on the goniometer. There are over 130 different angular measurements that can be used, but fortunately only a small portion of those are regularly used for the majority of wheelchair patients that one is likely to encounter. There is a lot more to measuring someone for a wheelchair that just the seat width, depth and height!

The full day class on wheelchair seating measurements emphasizes how to measure far more things than what an average person might thing (the standard width and depth of the wheelchair). At Howard’s we are able to design a custom rehab wheelchair that will give the consumer a great fit increasing their independence.

Cheers, Daryl (Certified Wheelchair Technician for Howard’s Medical)